How-to docs · Troubleshooting · Live support

PixVPS Help Center: Remote Mac user guide

VNC won't connect, where is the SSH password, how long until remote Mac credentials after payment? Browse browser VNC remote desktop access, SSH command-line connection, delivery flow, billing and renewal, and common fixes. If docs don't answer your question, submit a ticket—engineers reply within 1 hour.

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PixVPS user console—view remote Mac instance status and access details
Console centralizes instance status, access credentials, and tickets
1-hour ticket response 7×24 live engineers 99.9% uptime SLA 1–5 min auto delivery

Provisioning & delivery

End-to-end flow from checkout to receiving access credentials

Remote access

Browser VNC, SSH, and third-party client connections

Billing & renewal

Four rental terms, payment methods, and auto-renewal

Hardware & nodes

M4 specs and guidance for choosing among five data centers

Account management

Sign-up, sign-in, password reset, and multi-instance management

Troubleshooting & support

Connection issues, data security, and ticket channels

Provisioning & delivery

From order to first login

After payment is confirmed, the system automatically assigns a physical machine and completes macOS setup—no manual review. The three steps below cover the most common provisioning questions.

Step 1

Configure and pay

Open the order configuration page, choose a node and rental term, add SSD or TB5 cluster options as needed, and pay via USDT-TRC20 or Stripe credit card.

Step 2

Wait for auto-provisioning

The platform completes device assignment and environment setup within 1–5 minutes. Once the instance status is "Running", email delivers the public IP and access credentials.

Step 3

Open console and connect

Sign in to the console to view instance details and start remote work via VNC or SSH. See the Remote access section for details.

Automated delivery after payment confirmation usually completes within1 to 5 minutes. If no instance appears after 10 minutes, pleaseSubmit ticketimmediately with your order number.
On the instance details page in the console, use the "Power on", "Shut down", and "Restart" buttons at the top. Actions usually take effect within 30 seconds. If status doesn't update, refresh the page and try again.
The "Device info" section on the instance details page shows Apple M4 (10-core CPU), 16 GB unified memory, 256 GB NVMe SSD (including purchased expansion), 1 Gbps dedicated bandwidth, public IPv4, and the data center node.

Remote access

VNC desktop and SSH terminal

PixVPS offers three access paths: web VNC for a no-install graphical UI, SSH for CI automation, and optional third-party VNC clients for a smoother experience.

Sign inConsole, open instance details, and click "Browser VNC" to launch the remote desktop in-page,No software installation required. On first connect, enter the VNC password from the "Access details" section.
Copy the full command from the "Access details" section on instance details. Format example:ssh admin@<public IP> -p <port>Run in macOS/Linux Terminal or Windows PowerShell; enter the password to access the macOS shell—ideal for scripted deploys and headless builds.
Yes. You have full macOS administrator access and can configure RealVNC Viewer, Jump Desktop, Remotix, and similar tools, or enable native Screen Sharing—usually lower latency and smoother video than browser VNC.
Try in order: ① confirm your network can reach the public internet; ② close the VNC session and click "Browser VNC" again in the console; ③ restart the instance and wait 2–3 minutes before reconnecting. If still stuck,Submit ticketwith your browser version and OS details.

Billing & renewal

Rental pricing and payment methods

Four flexible billing tiers, same price at all five global nodes, settled in US dollars (USD)—no contracts or hidden fees.

Standard Mac mini M4 (16 GB / 256 GB) same price globally:
Rental term Base price Daily equivalent
Daily$21.1$21.10 / day
Weekly$57.1≈ $8.16 / day
Monthly Popular$105.7≈ $3.52 / day
Quarterly$287.5≈ $3.19 / day
View full pricing (including SSD and TB5 add-ons)
Sign inConsolelists all orders and run status in the sidebar; click an order to view expiry. Payment and renewal history is on theTransaction historypage.
Weekly / monthly / quarterly subscriptions auto-renew by default; you'll get email reminders before expiry. Turn off renewal anytime on the instance details page; service stops at the end of the current period.Daily rentals are a one-time payment and do not include auto-renewal.
  • USDT-TRC20—after checkout you are redirected to an on-chain payment address; payment completes once the transaction is confirmed on-chain.
  • Stripe credit card—supports Visa, Mastercard, and American Express, processed securely by Stripe; PixVPS does not store full card numbers.
Yes. On the instance details page in the console, add SSD expansion (+1 TB / +2 TB) or Thunderbolt 5 clustering anytime; changes take effect immediately. To change billing term, we recommend placing a new order after the current period ends.

Hardware & nodes

Hardware specs and data centers

Each instance maps to one real Mac mini M4 physical machine. Hardware and pricing are identical across all five data centers; only geography differs.

ProcessorApple M4 · 10-core CPU (4 performance + 6 efficiency cores)
Memory16 GB unified memory
System disk256 GB NVMe SSD (optional +1 TB / +2 TB expansion)
Network1 Gbps dedicated bandwidth · dedicated public IPv4
AI compute38 TOPS（Apple Neural Engine）
Available nodesSingapore · Japan (Tokyo) · South Korea (Seoul) · Hong Kong, China · US East
100% dedicated physical machine, with no virtualization or overselling. Each user gets one real Mac mini M4 in the data center—CPU, 16 GB memory, and storage without hypervisor overhead.
No. Each device gets a dedicated public IPv4 and 1 Gbps dedicated bandwidth. For multi-machine networking, add Thunderbolt 5 clustering to link multiple Mac minis at the same node over an 80 Gbps physical link.
Choose the node closest to your users to reduce latency:
  • Singapore—Southeast Asia workloads with stable cross-border connectivity
  • Japan (Tokyo)—low latency in East Asia; suited for the Japan market and iOS review environments
  • South Korea (Seoul)—serves developers in Korea and nearby regions
  • Hong Kong, China—friendly access for users in South China
  • US East—covers North America; suited for global products and TestFlight releases
Optional add-on: physically interconnect multiple Mac minis at the same node at 80 Gbps—suited for build farms, render clusters, and distributed AI inference. Select on theOrder pageor add to a running instance in the console. See pricing on thePricing add-ons。
Yes. You have full macOS administrator access and can install Homebrew, Xcode, App Store apps, and any third-party software. For a specific OS version,Contact supportcan help.

Account management

Registration, sign-in, and password

Sign-up and sign-in happen in a site-wide modal—no separate login page. One account can manage multiple remote Macs.

ClickSign in / Sign upat the top of the page, enter your email, and the system recognizes new vs. returning users. New users complete sign-up with an email verification code and password, then canOrder rental。
On theSign-in modalpage, enter your email and click "Forgot password?" The system sends a verification code; enter it and set a new password to finish reset.
Click your avatar in the top-right nav and choose "Change password", or visitChange password page, enter your current and new password, then save.
Yes. One account can order and manage multiple Mac minis. The console shows all instances' run status, expiry dates, and access credentials; each device has its own power controls.

Troubleshooting & support

Troubleshooting and contacting engineers

For connection issues or an unresponsive instance, try the self-service steps below first; if still stuck, contact 7×24 live support via ticket or email.

We recommend submitting via the consoleTicket systemwith your account email and order number; engineers commit toWithin 1 hourhuman response. You can also email[email protected]; all inquiries are handled by real people.
  1. On the instance details page, click "Restart", wait 2–3 minutes, then retry the connection;
  2. If still unresponsive, "Shut down" first, wait 30 seconds, then "Power on";
  3. Confirm your local network can reach the public internet normally;
  4. If none of the above works, submit a ticket with your order number and screenshots.
PixVPS uses dedicated physical machines; data lives on exclusive hardware. OpenClaw sandbox provides operation-level isolation and audit logs for AI agents; remote access uses zero-trust identity verification. Secure disk wipe runs automatically at end of term or on cancellation. SeePrivacy PolicyandTerms of Service。
PixVPS commits to99.9%service availability (SLA). All data centers have redundant power and multi-path networking. For platform-caused downtime, submit a ticket per SLA terms. Planned maintenance is announced by email in advance.

Docs didn't solve your problem?

7×24 live technical team online. Include your order number and screenshots when submitting a ticket so engineers can diagnose faster.

Submit technical ticket [email protected]